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Witamy na stronie Zarządu Transportu Miejskiego w Lublinie

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  1. Strona główna
  2. Tickets
  3. E-Ticket Card
  4. Obtaining a card duplicate

Obtaining a card duplicate

An E-Ticket Card duplicate may be obtained if:

1. The Personalised Card was lost/stolen
2. The user's personal data recorded on the Card have been updated (change of name)
3. The user damaged the Card (breaking, bending)
4. A manufacturing defect has been discovered which makes it impossible to code or read the Ticket coded thereon
5. An E-Ticket Card was chosen in favour of the ESC/EPSC

The Card Duplicate is issued at a TSP of ZTM in Lublin (ul. Nałęczowska 14 and ul. Zielona 5, Monday - Friday 7: 15 a.m. – 4: 45 p.m), immediately after filling in the complaint form.

In the cases referred to in items 1, 2 and 3 for issuing a duplicate, a handling fee of PLN 10.00 shall be charged.

The handling fee is not charged in the event of:

1.    Discovering a manufacturing defect at a TSP of ZTM in Lublin, which makes it impossible to use the Card properly (item 4)
2.    Creating the first Electronic Ticket Card for persons who used the Electronic Student/PhD Student Card as a carrier of public transport tickets.
3.    Updating personal data which do not require the Card to be replaced (e.g. change of address)

If you have any questions, please contact the ZTM CSO in Lublin by calling us at 81 4669664 or by e-mail: bok@ztm.lublin.eu




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