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Complaints on ticket machine transactions

I. Complaints on tickets purchased in fixed ticket machines

1/ Complaints Desk – ASEC S.A.

ul. Budowlana 50 lok. 403
20-469 Lublin
tel. 801 789 405
e-mail: por_lublin@otieuropa.com

2/ Complaints Desk - MENNICA POLSKA S.A.

ul. Hamleta 2
20-711 Lublin
tel. 818 200 207
e-mail: reklamacje@kbelublin.pl

3/ Complaints Desk - MERA Systemy Sp. z o.o.

ul. Hamleta 2
20-711 Lublin
tel. 81 45 11 988
e-mail: reklamacje.lublin@mera.org.pl (reporting complaints)
awarie.lublin@mera.org.pl (reporting failures)
faktury@mera.org.pl (correspondence address for enquiries about invoices for tickets bought at the fixed ticket machines)

Any enquiries about invoices for tickets bought at the fixed ticket machines owned by MERA Systemy Sp. z o.o. should be sent to Mera-Serwis SGL Sp. z o.o. S.K.A. ul. Bałtycka 47; 05-825 Grodzisk Mazowiecki. The nature of details to be included in the invoice requires them to be provided in writing, preferably by email (due to the time limit – 7 days from the transaction): faktury@mera.org.pl or by phone on (22) 100 63 68 (Monday - Friday, 8:00 a.m. - 6:00 p.m.). Please provide complete information on the recipient of the invoice – name, address, NIP (Tax Identification Number); invoice delivery address; transaction identification details – date, number of the ticket machine, type/name of contract/ticket, the number of tickets, price; customer’s additional comments; phone/contact address.

II. Complaints on tickets purchased in mobile ticket machines installed in vehicles should be made by phone No. 81 466 29 40, email: bok@ztm.lublin.eu